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Quote " Karl is a bit of an enigma in today's business world in that he is extremely efficient and effective while maintaining the highest level of ethical integrity. One of Karl's greatest strengths is his uncanny ability to drive those who work for and around him to their highest levels of performance. It is not unusual to see these individuals working well past what would normally be considered their personal capacity. In addition to Karl's tremendous leadership and motivational skills he is also very effective in the trenches. He is particularly effective in the sales arena. His ability to walk into the most difficult of situations and leave with a sales order from a satisfied client has repeatedly astounded those around him." Quote

TC Forrest
Partner, Dolphin Pacific

Strategic CUstomer Care

WHAT DO CUSTOMERS REALLY WANT?

One of the greatest challenges in any organization is the growth and maintenance of ongoing customer relationships. Your best client is your competition’s best prospect. The Strategic Customer Care program will help you understand how to cultivate and maintain a customer-focused culture. In this course, we will examine the relationship between the frontline representative, the customer, and the company—which is key to preventing attrition and growing your business.

WHAT IS INCLUDED?

This 12-week program offers:
• Strategic care training (up to four sessions per month)
• Personal work plan “lab” (offered once per month)

Some of the many topics covered are:
• What do customers really want?
• Developing professional communication
• Boosting your comfort zone
• Setting expectations and control
• Crafting questions
• Up-selling and cross-selling
• Telephone and email communication
• Understanding customer behavior
• Dealing with difficult people
• Cultivating client relationships

WHY IS IT EFFECTIVE?

Our program combines Sandler fundamentals with hands-on coaching to help you foster and develop relationships with your clients. By the end of this program, you’ll have a better assessment of customer expectations, and how to meet and exceed those expectations.

Sign Up today to audit a class as our guest.